Chatbots are provided to reduce the pain that the industries are facing today. The purpose of chatbots is to maintain and scale business teams in their relations with customers. It could live in any important chat applications like Facebook Messenger, Slack, Telegram, Text Messages, etc.
Chatbots, software applications that mimic human communication, are one of the closest trends in AI and marketing these days. 1.4 billion people were communicating with chatbots. And in recent research by Oracle, 80 percent of businesses announced that they already use or plan to use chatbots by 2020.
Why does business require chatbots? There are so many reasons for that like making rid of routine tasks and simultaneous processing of multiple requests from users. Besides, the high speed of processing users’ requests with chatbot builders that helps to gain customers’ loyalty.
Why Your Business Needs A Chatbot?
Business people need to chat with customers continue to get more reviews or for any other purpose. But most of you are always kept on hold while operators connect you to a customer care executive. On average people spend around 7 minutes until they assigned to a person. They are following the live chat and other forms of slower contact methods such as emails and phone calls.
Since chatbots are essentially virtual robots, they never get tired and continue to obey your command. They will continue to work every day during the year without requiring to take a break. This grows your customer UX and helps you rank extremely in your area. Another benefit of this instant response is that you can also skillfully craft your chatbot to have your picture and brand high.
Chatbots have the advantage that it can quite simply be used in any industry. Unlike other goods where you have to do a lot of growing and testing to change platforms, chatbots are almost easy to turn OFF. One has to teach the bot by giving the right communication structure and flow to switch its current profession or industry.
Or if there is a lot of backward and forth within two sections of the business say client support and sales, then you could have custom built presets which would then have the conversation progress and structure to carry out the information with the user.